FAQ
If you are looking for information or have inquiries about our services, you can browse this section to find the answers you need.
1How can I order from the store?
You can easily order by browsing products on the website, adding them to your cart, and completing the purchase by entering your address and payment method.
2Where can I find my orders?
You can contact customer service via WhatsApp to track the status of all your previous and current orders.
3Can you gift-wrap my order?
Yes, we offer gift wrapping. You can leave a note when completing your order.
4Can I make changes to my order?
Yes, you can modify the order during confirmation with customer service.
5Can I return a product after receiving it?
Yes, you can return the product within 3 days of receiving it, provided it is unused and in its original condition.
6How can I contact customer service?
You can visit the customer service page and choose the method that suits you through WhatsApp, direct call, or email.
7Do you offer delivery outside Palestine?
Currently, we do not offer delivery outside Palestine.
8How can I benefit from offers and discounts?
Follow us on social media and subscribe to our newsletter to receive the latest offers and exclusive coupons.
9Can I change the delivery address after confirming the order?
Yes, by contacting customer service as soon as possible before the order goes out for delivery.
10I want to place an order through a customer service representative
With pleasure, contact us via WhatsApp or call and we will help you complete the order manually.
11How long does delivery take?
Usually 2 to 5 business days depending on your location, and we will notify you of every update.
12How do I track my order status?
Updates will be sent via email or WhatsApp, or you can contact customer service directly.
Didn't find an answer to your question?
Contact Customer Service